Shipping policy

Shipping Policy

Here is how shipping works at Vainglory Studios.

1. Processing Times

Standard processing takes 1–5 business days. Some products — particularly limited drops and pre-orders — follow a specific shipping schedule, which will be clearly stated on the product page.

If your order includes an item with a set shipping date, the full order ships once that item is ready. To receive in-stock items sooner, place them as a separate order.

2. Shipping Methods & Rates

All shipments are sent via Royal Mail. Rates and estimated delivery times are shown at checkout based on your delivery address.

*Delivery times begin once tracking details are issued, not from order placement — and do not reflect pre-order production time. Estimates may vary with location, weather, and holidays.

Free shipping applies on orders over:

• UK — £200
• EU — £250
• International — £300

3. Order Tracking

A tracking number is sent to the email used at checkout once your order ships. Please allow up to 24 hours for tracking to update on Royal Mail's site.

4. Made to Order Timelines

Made to order items are not ready to ship immediately. Each made to order window is listed in the product description, and production begins once that window closes. Items ship from the date stated, allowing for possible delays from production or customs. Tracking is sent once the item ships.

Orders are shipped from the United Kingdom; delivery times vary by destination and carrier.

 The Cutlass Leather Jacket V2 is made to order and ships in approximately 4–5 weeks.

5. Lost or Damaged Items

If your order arrives damaged, or is lost in transit, contact hello@vainglorystudios.com within 14 days of your shipping confirmation. We will work with the carrier to resolve the issue.

6. Customs & Delays

International orders ship via Royal Mail International Tracked. Customs duties, taxes, and import fees are prepaid and included in the shipping cost — but are still subnet to additional fees upon delivery 

International delivery times may vary by destination and local postal service. Vainglory Studios is not responsible for delays caused by the carrier or customs processing.

7. Address Accuracy

Please ensure your shipping address is accurate and complete. We are not responsible for delays or issues arising from incorrect or incomplete address information.

8. Contact

Questions about shipping can be sent to info@vainglorystudios.com.

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Vainglory Atelier — Bespoke Commissions Policy

Made-to-Order Nature

Atelier pieces are produced exclusively for the commissioning client, handcrafted to the approved specification. Each piece is unique.

Payment

Full payment is required before production begins. Work does not commence until payment is received in cleared funds.

Production & Lead Times

Timelines provided are estimates and may vary with design complexity, material availability, and the handcrafted process involved. Delays do not constitute grounds for cancellation or refund.

Design Approval

All design details must be approved by the client before production begins. Once production has started, substantial changes cannot be accommodated.

Non-Refundable Policy

Atelier commissions are final sale and non-refundable once production has commenced — including cancellations, change of mind, or dissatisfaction with subjective aesthetic choices that matched the approved specification.

This does not affect statutory rights where applicable.

Natural Variation

Leather and handcrafted construction may vary slightly in colour, grain, texture, hardware finish, or stitching between pieces. These are characteristics of bespoke craftsmanship, not defects.

Shipping

Completed pieces are dispatched via tracked courier. Shipping timeframes vary by destination and are outside our control once dispatched. Risk transfers to the client on dispatch.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes imposed by the destination country. These are the client's responsibility.

Delivery Issues

We are not responsible for delays, losses, or damage caused by couriers after dispatch, but will assist where possible in resolving issues.

Returns & Exchanges

Atelier items are not eligible for return or exchange unless they arrive damaged or materially defective. Damage claims must be reported within 48 hours of delivery, with photographic evidence.

Right to Refuse Service

We reserve the right to decline or cancel a commission before production begins, at our discretion. Any payment received will be refunded in full.

By commissioning an Atelier piece, the client agrees to these terms.